Client Support And Scheduling Coordinator

Job Title: Client Support and Scheduling Coordinator

Location: Huntersville, NC 28078 (In-person)

Schedule: Thursday- Sunday 1 PM- 11 PM

About Extra Duty Solutions:

At Extra Duty Solutions, we offer a competitive benefits package, including:

• Three Weeks PTO/Sick time
• Paid Holidays
• Health, Dental, and Vision insurance
• Matching 401(k)
• Paid Lunch Break

We are a fast-growing company that offers significant opportunities for growth and career advancement.

Job Overview:

As a Account Coordinator, you will play a crucial role in managing client interactions and scheduling security details. This position demands excellent organizational skills and a professional presence.

Key Responsibilities:

• Client Interaction: Engage with clients who need to hire extra duty police officers. Handle account and billing questions, specific detail inquiries, and related issues.
• Scheduling: Utilize our scheduling software to arrange requested security details.
• Communication: Interact with police officers and police department command staff via email and phone to answer questions and solve problems.
• Customer Follow-up: Ensure customer satisfaction with service levels and prompt payment of invoices.

Qualifications:

• Organization: Ability to manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
• Professionalism: Maintain a professional demeanor on the phone.
• Technical Skills: Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
• Preferred Experience: Interest or experience in law enforcement, and prior experience managing people and accounts is a plus.

Education: Bachelor's degree preferred

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift

Application Question(s):

• Are you okay with working in office? This position is in office.
• Does the shift Thursday-Sunday 1 PM- 11 PM work for you? This is the shift that we have available.

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Huntersville, NC 28078 (Required)

Work Location: In person