Commercial Operations Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 4PM-12MN PHT / 9PM-5AM PHT

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to Php 30,000

We value transparency and we encourage applicants who are comfortable within the salary range.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Operations Administrator to join our Manila Commercial Operations Team. This role plays a vital part in supporting the Commercial Teams globally to achieve their financial goals in all product groups and delivering outstanding customer service to our institutional customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Commercial Operations Administrator?

As an Operations Administrator, you will:

• Provide first and second level support to the wider Commercial team, in particular the EMEA and Americas Commercial teams as well as to our institutional customers.
• Work closely with the manager and members of Commercial Operations team based in EMEA and the UK.
• Guide proactive initiatives deliver a consistent and exceptional level of back office and customer support.
• Ensure an efficient and profitable approach to your work with a focus on detail and data accuracy, while turning around incoming requests quickly.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• You have some Customer Service, Administrative or Commercial experience, ideally with exposure to a high-volume process task.
• Proven experience in working in a fast-paced environment.
• Knowledge of CRM and Zendesk.
• Very comfortable working with data.
• Ability to think analytically.
• Excel Analyze experience is an advantage.
• Amenable to work in either UK or US hours on a hybrid setup.

Note: Once shortlisted, you will be asked to complete an English test and task prior to interview.

At Cambridge, we believe in hiring individuals who bring in a diverse set of experiences and perspectives; we prioritize culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. But, don't let a checklist of qualifications hold you back from applying for a role with us - we welcome all candidates who share our passion for excellence.