Concierge
Posted on July 22, 2025 by Dylan Hotel
- Dublin, Ireland
- N/A
- Full Time
About Dylan:
For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World,, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city center, offering exceptional accommodation with thoughtful hospitality.
About the Job:
An opportunity has arisen for a Concierge to join our Front Desk team.
About you:
The ideal candidate for this position will have the following experience and qualifications:
The main duties and responsibilities of this role are:
Hotel Awards:
Extra Benefits:
For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World,, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city center, offering exceptional accommodation with thoughtful hospitality.
About the Job:
An opportunity has arisen for a Concierge to join our Front Desk team.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Demonstrate an ability to provide exceptional service to guests, addressing their requests, requirements, and feedback promptly and professionally.
- Possess a thorough understanding of Dublin’s activities, cultural attractions, bars and restaurants with personal contacts to enhance the guests' experience.
- Ability to effectively sell in-house restaurants and other hotel facilities, enhancing overall guest satisfaction and hotel revenue.
- Effective management of daily tasks, including studying daily arrivals list, VIP lists, and departures list, while maintaining the orderliness of the Concierge desk, including the Concierge Email and store rooms.
- Strong communication skills, both written and oral, including reporting and logging guest comments, and maintaining accurate records of guest profile details along with their reservations, and other relevant information.
- Demonstrate flexibility in responding to changes within the department, industry, or hotel needs, and a willingness to extend job duties across all hotel departments as required.
The main duties and responsibilities of this role are:
- Possess a thorough and up-to-date knowledge of activities and cultural attractions across Dublin City and beyond, establishing strong business contacts for priority booking.
- Reconfirm and communicating with guests on their travel details
- Maintain control of the Concierge Desk, Concierge Email and Guest Communications at all times.
- Ensure adherence to hotel credit and billing policies.
- Swift reporting of incidents and safety hazards.
Hotel Awards:
- Certified Great Place to Work.
- Failte Ireland Employer Excellence Award.
- One MICHELIN Key 2024.
Extra Benefits:
- Continuous training and development.
- Career progression opportunities.
- Meals on duty.
- Cycle to Work Scheme.
- Refer a friend scheme.
- Employee Assistance Programme.
- Discounts at other Preferred Hotels.
- Wellness and Social Events.
Advertised until:
Aug. 21, 2025
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