Contract Operations Coordinator

About LeafLink

LeafLink is the leading wholesale cannabis platform, powering the largest marketplace of licensed brands and retailers in North America. Our mission is to streamline the cannabis supply chain through technology, data, and a world-class customer experience. As we continue to grow, we're looking for detail-oriented and operations-savvy professionals to join our team.

About the Role

We're looking for a Contract Operations Coordinator to support the customer success and billing teams in managing the end-to-end customer contract process. This role will work closely with internal stakeholders and systems to ensure contract creation, tracking, and approvals are handled with speed and accuracy. You will play a critical part in supporting our wholesale customers as we continue to scale and evolve our operational workflows.

Key Responsibilities

• Coordinate the customer contract process for LeafLink's wholesale clients across multiple systems (Salesforce, Sage Intacct, Nue).
• Review and populate standard contract templates based on deal structure and client requirements.
• Ensure timely processing of new contracts, amendments, renewals, and cancellations.
• Collaborate with customer success, finance, and legal teams to align on contract terms and escalate issues as needed.
• Track contract status and maintain accurate records in internal systems.
• Assist in identifying process bottlenecks and recommend improvements for better efficiency and compliance.
• Serve as a point of contact for internal stakeholders regarding contract-related questions or follow-ups.

Qualifications

• 2–4 years of experience in contract operations, customer success, sales operations, or a related role.
• Strong familiarity with Salesforce or similar CRMs; experience with Sage Intacct and/or Nue is a plus.
• Detail-oriented with excellent organizational and follow-up skills.
• Strong written and verbal communication skills.
• Comfortable working across multiple teams and time zones.
• Prior experience working with US-based clients or in a SaaS/startup environment is a bonus.

Why Join LeafLink?

• Opportunity to work at a fast-paced, growing company at the intersection of technology and cannabis.
• Be part of a collaborative and values-driven team.
• Remote-first flexibility with opportunities for growth and learning.