Counter Sales / Inside Sales Representative

About Us

Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across the GTA, Niagara, and Southwestern Ontario, and access to over 150 leading electrical manufacturers, Province Electric Supply has the products you need and the brands you trust.

About the Role

We are looking for an enthusiastic and motivated Counter Sales / Inside Sales Representative to join our team. This role assists the branch and sales department in gaining, maintaining, and servicing customers.

Responsibilities include order entry, tracking sales leads, coordinating quotes, providing customer service, database maintenance, and creating/generating reports.

Major Responsibilities

• Help customers at the sales counter, over the phone, and via email
• Handle incoming and outgoing customer inquiries and follow up with customers about their order/quote status
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims
• Assist and support Account Managers by providing technical and product support to customers
• Ongoing development and maintenance of customer database
• Track project progress; communicate the progress to the sales team(s) and customers
• Highlight any potential issues with product requirements based on forecast and reservations
• Navigate through multiple systems to build, track, and monitor orders
• Be responsible for the integrity of the schedule and implement the information
• Order Entry

Skills and Qualifications

• Great Attitude and drive with a willingness to learn
• 2+ years of experience in sales
• 2+ years of electrical product experience
• Strong user of MS Office programs (Excel, Word and PowerPoint)
• Excellent communication and customer service skills
• Organized and detail-oriented
• Ability to learn about the company's extensive products and services and effectively present these to customers

If you are highly motivated, have a passion for customer service, and are looking for a fun, rewarding career, we would love to talk to you about joining the Province Electric Supply team.

Province Electric Supply Ltd. is proud to be an equal-opportunity employer committed to fostering diversity, inclusion, and accessibility within the workplace. Accommodations are available upon request during the recruitment and selection process.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Schedule:

• Monday to Friday

Experience:

• electrical product: 2 years (required)
• Inside sales: 1 year (preferred)

Work Location: In person