Csr (Customer Service Representative)

Heart to Home Meals is the leading frozen home meals delivery service for seniors. Heart to Home Meals provides healthy and nutritious meals to thousands of elderly customers who wish to remain independent in their own homes.

Job Role and Responsibilities

- Dedicated to continuous learning about the whole range of products that are available through Heart to Home Meals.

- Learn about the needs of our customers and match the benefits of our range to their individual needs.

- Embrace all training on and customer service standards so you can become a proud ambassador of the Heart to Home Meals brand.

- Be passionate about bringing positivity to the lives of every customer.

- Take an active interest in each of our customer’s lives and, working with your office colleagues, will look to personalize the service each customer receives as we learn about and respond to their needs.

The CSR role is crucial to supporting the running of the business.

- Learn how to take orders via our system and all about our operational processes such as delivery rounds, stock management and mainly developing a strong relationship with all our customers.

- You will be responsible for taking telephone/internet orders and making outbound calls to customers and prospects.

- You will help out with inventory if needed.

- You will assist with coffee mornings and manning information booths when needed.

- Our primary goal is to become a trusted friend to all our customers’. You will take an active and genuine interest in making a real difference in their lives.

- You will support customers by advising them on how to cook, store and re-order our meals as necessary.

- You will prepare the distribution of mailed promotional literature as required and communicate details of new products or promotions to customers.

Experience:

• Customer Service: 1 year recent experience preferred
• Accuracy and attention to detail is required
• Great communication skills

Job Types: Permanent Fulltime

Salary: $20 per hour – 8:30 a.m. – 5:00 p.m.

Please send a cover letter along with your resume. Only suitable contacts will be contacted.

Job Type: Full-time

Pay: $20.00-$21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Delta, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-05-30