Customer Account Representative

Overview
We are seeking a dedicated and proactive Patient Account Representative to join our dynamic team. In this role, you will compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system.

Your expertise in account management will be essential in driving customer satisfaction and loyalty.

Medical Front desk or Medical claim processing and follow up experience preferred

Duties
- Serve as the main liaison between clients and the company, addressing inquiries and resolving issues promptly.
- Manage a portfolio of accounts, ensuring all customer needs are met and exceeded.
- Conduct regular follow-ups with clients to assess satisfaction levels and identify opportunities for upselling or cross-selling.
- Utilize software tools to track customer interactions, manage sales pipelines, and maintain accurate records.
- Perform cold calling to generate new leads and expand the customer base.
- Deliver product demonstrations and technical sales presentations to potential clients.
- Collaborate with the sales team on territory management strategies to optimize account coverage.
- Provide feedback to management regarding customer trends, challenges, and opportunities for improvement.

Skills
- Proven experience in sales or account management, preferably in a customer service environment.
- Strong understanding of territory management principles and retail sales techniques.
- Proficiency in using software applications related to customer relationship management (CRM).
- Excellent communication skills, both verbal and written, with an ability to engage effectively with diverse clientele.
- Ability to conduct cold calling with confidence and professionalism.
- Experience with technical sales is a plus, along with the capability to conduct engaging product demos.
- Strong organizational skills and attention to detail, ensuring all client interactions are documented accurately.

Join us as we strive to provide exceptional service while building lasting relationships with our customers!

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Oklahoma City, OK 73139 (Required)

Ability to Relocate:

• Oklahoma City, OK 73139: Relocate before starting work (Required)

Work Location: In person