Customer Application Support

Alliance Medical are recruiting a Customer Application Support to join our team in our Head Office located in Raheen, Co. Limerick.

This role offers a Full-time, Permanent Contract. The successful candidate would be required to work 37.5 hours per week (Mon-Fri, 8.30am-5pm). This will suit an individual who is enthusiastic and thrives in a fast-paced environment where accuracy is key.

The successful candidate will assist patients in resolving their technical issues with the Patient Portal (Image hub) and other software platforms ensuring they have a positive experience with our products and services. While technical knowledge is not required, strong communication, problem-solving skills, and a willingness to learn are essential.

Duties to Include:

• Serve as the first point of contact for customers seeking assistance via phone and email.
• Listen attentively to customer concerns and gather relevant information to understand the issue.
• Use provided tools and resources to guide customers through troubleshooting steps.
• Escalate complex issues to the appropriate technical team with clear and concise documentation.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Provide feedback on recurring issues to help improve products and processes.
• Participate in training sessions to stay updated on product knowledge and support techniques.
• To be familiar with and comply with information security and data protection policies and procedures.
• To be familiar with and comply with all company policies.
• Any other duties as requested by line manager.

Job Requirements:

• Administration experience
• Flexibility & Adaptability
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to remain calm and professional in challenging situations.
• Quick learner with a willingness to adapt to new tools and systems.
• Basic proficiency with computers and the ability to navigate software interfaces.
• Previous experience in customer service or a related field is a plus but not required.
• Proactive and willing to take the initiative. Evidence of teamwork/ strong team player.
• Positive, helpful and cheerful attitude, & contribute to a positive working environment.

Why choose Alliance Medical?

• Competitive Salary
• Family Friendly Working Arrangements
• 25 Annual Leave Days (plus 2 Company days)
• Health Insurance
• Paid Maternity Leave
• Wedding Day Leave
• Maternity Leave Coaching
• Paid Sick Leave
• Fertility Leave
• Pregnancy Loss Leave
• Excellent Pension Scheme
• Educational Assistance
• Professional Development & Ongoing training
• Bike to Work Scheme
• Complimentary scan each year