Customer Care Associate

About the client:

A respected Managed Print Solutions provider in the US. Currently manages clients in all 50 states including Canada and Puerto Rico.

Duties & Responsibilities:

• Receive service requests for customers via phone and email using multiple software platforms.
• Monitor aging service calls and provide timely updates to customers and vendors.
• Accurately invoice service calls with all required data.
• Work with third-party vendors and technicians to provide world-class service to our customer base.
• Handle 25+ incoming and 20+ outgoing calls per day.
• Handle 40+ service tickets per day.
• Invoice 10+ aged calls a day.
• Complete all assigned account/region service call updates daily.

Qualifications:

• Positive, professional attitude and a team player.
• Strong oral and written communication skills.
• Excellent customer service skills.
• Intermediate computer knowledge, especially in Microsoft Office programs and desktop technology.

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• 1 FREE HMO Dependent after 6 months*
• Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance bonus
• 13th Month Pay
• Government Statutory Benefits
• Monthly prizes and bonuses
• Up to 30K referral bonus

Setup: Remote

Shift: M-F, 11PM - 8AM MNL time

Job Type: Full-time

Pay: Php37,000.00 - Php40,000.00 per month

Benefits:

• Health insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Work Location: Remote