Customer Care Associate

Summary:

Completes documents by entering data, completing reports, and digital filing. Telephone support for the sales team and customer service support. Data Entry, document verification, processing daily remits and cash reconciliations. Support other teams as necessary. Other necessary administrative tasks as required.

Responsibilities:

• Familiar with database entry and able to learn new software applications rapidly.
• Ability to learn simple database actions such as queries and updates.
• Verifies information by comparing information to the original source; recalculating totals.
• Transcribe and distribute voice mails to various team members or departments.
• Verifies documents by proofreading and rechecking requirements.
• Familiar with office equipment: scanner, copiers, etc.
• Document archiving and storage.
• Processing Mail: incoming and outgoing.
• Process daily deposits and accounting.
• Collate and verify monthly vendor payments.
• Handle Live Chats, Phone Calls, and Voice Mail in a timely and accurate manner.
• Review and distribute estimates, repair orders and repair requests on an hourly deadline.
• Process transfers, cancelations and changes to existing contracts daily.

Requirements:

• Available for work on weekdays 8:30 am - 5:00 pm.
• Able to work overtime if required.
• Familiar with keyboarding, 10-key entry, browsers, and email software.
• Ability to maintain attention to detail and succeed in team-focused workflows.
• Understands workflow management and documentation.
• Time management skills for multiple priorities.
• Excellent verbal and written communication skills.
• Ability to pass a background screening.
• Must be fully vaccinated against COVID-19.

Benefits:

• Paid Sick Leave
• Paid Vacation
• Profit Sharing Pension Plan
• Healthcare

About PRco, Inc.

Since our beginnings, PRco has focused on the used car market's need for extended service contracts and GAP to sell to their customers. PRco offers broad coverage for qualified vehicles while maintaining easy-to-understand contracts. In 2009, PRco began marketing its PRcoPower Dealer Management System, a fully functional software package to manage used car dealerships. We also offer an online eContracting and payment system for our dealers to manage their access to our Products. We aim to provide an efficient and easy-to-use experience for our customers.

Work Environment

PRco encourages all employees to learn, grow and perform to the best of their abilities. We strive to communicate a clear understanding of PRco so our customers know what to expect throughout the claim process. By doing so, our customers become confident in our team. This is the key to understanding our longevity in this business.

We respect all people, regarding them as we ourselves would like to be regarded. This requires us to know ourselves and to understand others. Our staff is constantly striving to improve service and maintain open communications with our customers, repair facilities, dealers and suppliers–understanding that it takes a team effort to provide customer care the PRco way.

PRco employees are:

• Responsive to feedback from customers and other employees
• Responsible to keep their agreements with customers and other employees
• Good Company citizens