Customer Care Manager

To support our growth in Italy and the Balkan area, we are looking for a new addition to the team as Customer Care Manager for our Food processing customers.

About the job

Using your technical education and commercial sense, you grow the sales of Service Business Products like Service Level Agreements (SLA’s) and spare parts. Visiting food producers that use Marel equipment, you convince them to use our services, process knowledge and parts, improving the performance and reliability of their processes and systems.

You spot opportunities, propose solutions that add value to the customer, and close the deal. With your commercial sense, you enjoy to sell value (e.g. Total Cost of Ownership, improved machine performance, higher throughput, and quality) in a competitive market.

Your day-to-day tasks in a nutshell:

• Visiting customers and prospects (70-80% of your time), identifying opportunities for sales of Service Business Products and parts. This includes arranging, preparing, and reporting these visits;
• Independent handling of the entire sales process including offering solutions matching your customer’s needs;
• Cooperate with Service Area Managers (for regional and industrial information), Service Engineers (your eyes at the customer), and Account Managers (who sell new equipment).

Since this is a commercial role, we measure your performance by the amount of visits you do, volume of created opportunities, and your hit rate.

About you

You understand machines and equipment. You like to manage and organize your own work. Also, you have experience in sales of complex equipment or high value services. You want to be the trusted advisor for your customers, for you customer centricity is essential.

In order to be successful in this challenging role, we are looking for the following in your profile:

• Education in technical area (eg Mechanical, Electrical, or Mechatronical Engineering) or in Business Engineering.
• Minimum 2-3 years’ experience in a technical environment, preferably at a manufacturer of capital equipment.
• Minimum 2-3 years´ experience in sales of services or capital goods.
• Understanding of the food processing industry is an advantage
• Comfortable speaker in Italian and English.
• Independent worker, able to schedule your own tasks and week planning.
• Willing to travel extensively (up to 80% of your time)

Our offer

We offer you a very satisfying role with the opportunity to grow your skills. You get the chance to develop both existing customers as well as customers that do not yet make use of our full service portfolio. Next to a competitive salary, we offer you a lease car, company phone, and company laptop. Additional remuneration details will be provided during the selection phase.

Interested?

If you think this is the right opportunity for you, please do not hesitate to click on “Apply” and send us your resume! Interviews will be scheduled on a rolling basis, so don´t wait to let us know you are interested!

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