Customer Care Representative

Join a dynamic team and turn your passion for art and customer service into a rewarding career!

We're seeking a highly motivated and creative Customer Care Representative to help bring customers' abstract ideas to life. If you have a passion for art, excellent customer service skills, and a drive for success, we want to hear from you!

Responsibilities

• Respond to customer inquiries and sales leads through various contact methods.
• Assist customers during every step of the sales, design, billing, and post-sale process.
• Cross-sell products and services to customers.
• Adhere to company procedures and policies.
• Commit to achieving individual, team, and company goals.
• Provide a world-class customer experience.

About You

• Preferably college level or with equivalent experience in customer service.
• At least 1 year of experience as a virtual assistant (call center or customer service representative).
• Retail/sales experience is a plus.
• Must be willing to work on the graveyard shift.
• Prior CRM software/telephony experience and proficiency in Microsoft Office.

Must Have

• Reliable internet connection.
• PC hardware (desktop/laptop, monitor, keyboard, mouse, and headset).
• Quiet home office atmosphere.

What You’ll Get

• Competitive monthly salary of ₱32,000/month, depends on the US dollar exchange rate and may increase.
• Quarterly Customer Care incentive plan.
• Eligibility for 13th-month bonus and paid leaves (after completing 12 months).
• Permanent work-at-home position – no need to be on-site or hybrid.

Job Type: Full-time

Pay: Php30,000.00 - Php32,000.00 per month

Benefits:

• Additional leave
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• Are you willing to work night shift? Please indicate Yes or No.
• Do you have PC hardware (desktop/laptop, monitor, keyboard, mouse, and headset)? Please indicate Yes or No.
• Do you have reliable internet connection? Please indicate Yes or No.
• Do you have prior CRM software/telephony experience and proficiency in Microsoft Office? Please indicate Yes or No.
• Do you have virtual assistant experience specialized in customer service? Please indicate Yes or No.

Education:

• Bachelor's (Preferred)

Experience:

• Virtual Assistant as Customer Service: 1 year (Required)

Work Location: In person