Customer Care Representative

We are a national leading customer acquisition and management consulting firm based in Ontario. We specialize in creating customer service and sales strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences, and sales-revenue for our clients. This demands a special kind of Customer Care Representative - one who takes the time to listen, understand, and establish trust with their customers.

The Customer Care Representative opportunity within our firm is the direct contact between potential customers and clients. This position's main objective is to provide unwavering support to the customer, answering questions, offering service support, and delivering unique, tailored customer service solutions, and closing sales.

Benefits Of Our Customer Care Representative:

• Access to the industry's top professionals for personal development and mentorship
• Competitive WEEKLY pay and industry-leading commission packages
• Opportunities to earn additional income through bonuses and client incentives
• Supportive and encouraging team-oriented environment
• Organic growth opportunities - We reward team members based on their performance, skill, and leadership ability

What The Customer Care Representative Will Be Doing:

• Deliver personalized product and service recommendations with the customer's wants and needs at the forefront
• Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
• Utilize your negotiation tactics, and up-sell products and services when the time arises
• Accurately notate, complete, and file product order forms using an intense level of discretion while working with confidential customer information
• Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and delivery/installation changes

What Skills You Will Need To Be A Successful Customer Care Representative:

• 1-2 years of customer service experience, preferably in a retail or hospitality environment
• Timely and dependable; You possess a reputation for always being on time and prepared
• Technologically savvy - You are comfortable working with new apps, software, and can easily navigate through a tablet
• Confidence in your ability to overcome challenges and achieve personal and professional goals
• Excellent communication and interpersonal skills
• Professional appearance and conduct
• Must be comfortable working in a fast-paced, high-energy environment where creativity, proactivity, and teamwork are essential

Job Type: Full-time

Pay: $850.00 - $1,500.00 per week

Benefits:

• On-the-job training
• Professional development assistance

Work Location: In person