Customer Care Representative - Night Shift

The Customer Care Representative (CCR) will create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. The CCR will also reply to all inquiries of moderate scope related to the status of an order or billing to the customer or the Sales team.

• Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
• Invoice customers based on product list prices and customer pricing from sales-generated quotes in QIAGEN’s CRM software. Require to file completed orders.
• Provide phone and email support to both customers and the Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
• Logging all order and logistics complaints from customers.
• Follow the QIAGEN’s Global Revenue Recognition Policy.
• Liaise with the RIOM team to monitor stock level and/or inventory status.
• Coordinate with respective sales representatives on customer inquiries to maintain high levels of customer satisfaction.
• Other duties may be required as assigned.

QUALIFICATIONS:

• Bachelor's degree in any relevant field.
• 1-2 years of customer service experience in a contact center or billing department.
• Minimum 1 year of work experience in Logistics, Supply Chain, or Customer Care functions (order taking and/or billing in an MNC, 3rd party logistics, or freight forwarding environment.
• Familiar with standard office software (SAP/CRM/SFDC experience desirable)
• Basic knowledge and/or experience in Life Sciences preferred
• Ability to work in a team environment
• Ability to multi-task and work in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent attendance history
• Ability to learn quickly
• Ability to resolve customer inquiries
• English language skills addition to local language requirements is an advantage

MUST BE AMENABLE TO WORK:

• Onsite for the first 3-6 months. Eventually, on temporary hybrid set-up (2 days WFH, 3 days onsite per week)
• Must be willing to work on the NA (nightshift) schedule
• Office location: 12F Cyber Sigma Bldg. Old Lawton Ave., McKinley West, Taguig City, Philippines

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please list a standard office software you are familiar with
• What is your expected salary for this position?

Education:

• Bachelor's (Required)

Experience:

• customer service: 1 year (Required)
• supply chain or logistics: 1 year (Required)

Work Location: In person

Expected Start Date: 03/03/2025