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Customer Care Specialist

Posted on Nov. 28, 2024 by wesearch

  • Taguig, Philippines
  • $180035.0 - $227964.0
  • Full Time

Customer Care Specialist

Job Qualification:

  • Fresh Graduates in any course/SHS Graduate/undergraduate studies for two years.
  • Computer literate can work with MS Office (Word, Excel, etc.)
  • Good communication skills (English; written and verbal)
  • Willing to be assigned on shifting schedules (day, mid, and night) i.e. 8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm.
  • Willing to work on-site in BGC, Taguig.

Job Description:

  • Provide prompt and efficient customer support through multiple channels (phone, email) while maintaining a high level of professionalism.
  • Address customer issues and complaints, resolving them efficiently while ensuring customer satisfaction.
  • Guide customers in account setup, updates, and troubleshooting account-related issues.
  • Maintain deep product knowledge to be able to assist customers.
  • Keep records of customer interactions, including inquiries, complaints, comments, and actions taken, in the client’s system.
  • Ensure continuous end-to-end support to deliver seamless and satisfying customer experience.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17,000.00 per month

Benefits:

  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Shift system

Supplemental Pay:

  • Overtime pay

Advertised until:
Dec. 28, 2024


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