Customer Co-Worker
Posted on March 12, 2025 by IKEA
- Richmond, Australia
- N/A
- Part Time
Job ID: 281523
Date posted: 12/03/2025
Our team within IKEA- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- These roles are Temporary Part-time, 30hrs/fortnight for 6 months
- Applications close Wednesday 26 March 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- If your application is progressed, you will be invited to a Group Assessment Centre on Wednesday 2 April 2025
About this work area- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
- A passion for securing the best customer experience possible.
- Excellent communication skills.
- A polite and friendly manner and a ‘Togetherness’ mindset.
- Able to work closely with your team and other departments or work independently.
- The ability to remain calm when faced with challenging situations.
- Able to prioritise tasks in a fast-paced environment.
- Strong customer service skills, alongside being able to interact with many customers consistently.
- Basic computer and systems literacy.
We need people like you
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
Additional information:
As Customer Co-worker your responsibilities will include, but are not limited to:
As Customer Co-worker you are/have:
At IKEA, work is so much more than a job. Come join us!
Advertised until:
April 11, 2025
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