Customer Experience Intern

Job Description

• Assist customers in a professional and courteous manner, addressing inquiries, concerns, and providing solutions via various communication channels, including phone, email, and live chat.
• Effectively and empathetically communicate with customers to understand their needs and resolve issues in a timely and efficient manner.
• Maintain accurate and up-to-date customer records by documenting interactions, issues, and resolutions.
• Learn about our products and services to provide accurate information to customers and assist with product-related inquiries.

Requirements to apply

• Bachelors in business administration, mass communication, or a related field.
• Strong written and verbal communication skills, with a friendly and professional demeanor.
• Excellent problem-solving abilities and a genuine passion for helping customers.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Skills

Communication