Customer Experience Specialist - Bpo

Who Are We: Top Tier Global BPO Organization

Who Are You: Professionally committed, intellectually curious, customer dedicated, and uniquely possess the strength in order to aspire to be a part of the global digital marketing industry.

Candidate Requirements:

- English Level 5 or equivalent to C1 Speaker (must have)

- Experience with escalations and customer service support

- Proven ability to work independently and with a team at the same time

- Self Starter and Strategic Thinker

- Promoting Performance and Mindset Management

- Teamwork and Inclusive Environment

- Energetic

- Eager to Learn About Digital Advertising

- Enthusiastic

- Comfortable in High Energy Environment

- Detail-Oriented

- Motivated to Grow

- Comfortable on the Phone

What You Will Do:

-Provide first class client service.

-Consistently maintain a high level of professionalism and respect with every client interaction.

-Continually maintain a working knowledge of all company products, services, and programs.

-Make recommendations according to the client's needs for features and added values.

-Update client information in the CRM during and after each call as needed.

-Build confidence in the program and build rapport with clients.

-Communicate with clients through email and SMS as needed and in a timely manner.

-Follow up with the client to complete any missing pieces of the campaign.

-Provide each client with solutions the first time they call in.

-Attend morning and weekly training.

-Manage incoming cases from customer emails within 24 hours as assigned by team lead.

-Report customer feedback and patterns to management.

What Do You Get:

- In-depth Training

- Stable Schedule: Monday - Friday (Graveyard Shift)

- Performance Bonuses

- Growth Opportunities

- Rewarding Career to Help Others

- Wellness Programs and Resources

- Lunch provided daily

- Inclusive and Positive Environment

- Performance Reviews

- Promote From Within by Performance

Fun Perks:

-Team Building

-Holiday Parties and Corporate Sponsored Events

-Milestone Awards

-Birthday and Workaversary Recognition

-Monthly Newsletter

-Giving Back to the Community

-Group Outings - Dinner, Sporting Events, Escape Rooms, Paint Nights

-Friday Theme Days

-Movies on Projector

-Team Building Activities

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Late shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

Application Question(s):

• Are you amenable to working on-site at Ortigas?

Experience:

• CSR Specialist/Tier II: 2 years (Required)

Expected Start Date: 03/31/2025