Customer & Inside Sales Support Specialist

Customer & Inside Sales Support Specialist

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today!

Job Summary:

As a Customer & Inside Sales Support Specialist, you will play a key role in providing exceptional support and handling inbound sales inquiries across various channels, including chat, voice, and email. This role involves engaging with customers, clients, and partners, addressing inquiries, resolving issues, and driving sales opportunities. You will manage communications, assist with product or service information, and maintain detailed records in a CRM system. This position is ideal for individuals with strong communication skills who are customer-focused, sales-savvy, and capable of supporting operational processes beyond traditional call center tasks.

Duties and Responsibilities:

• Provide timely and professional support to customers, clients, and partners via chat, voice, and email.
• Handle inbound sales inquiries, identify customer needs, and guide them toward appropriate solutions.
• Respond to a wide range of inquiries, including operational and service-related questions, from various stakeholders.
• Assist with product or service information, troubleshooting problems, and resolving issues effectively.
• Manage order-related tasks, including handling refunds, exchanges, and follow-ups to ensure satisfaction.
• Document and maintain accurate records of all communications and interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Stay informed on company products, services, policies, and promotions to deliver comprehensive support and identify sales opportunities.
• Identify potential upsell or cross-sell opportunities during customer interactions.

Required Skills, Abilities, and Qualifications:

• Fluent in English communication, both written and verbal; multilingual skills are a plus.
• Proven experience in customer service with a focus on both support and sales functions.
• Strong problem-solving skills with the ability to manage and resolve issues efficiently.
• Proficient in Google apps, spreadsheets, word documents, and CRM systems.
• Detail-oriented, proactive, and able to prioritize tasks effectively in a fast-paced environment.
• Excellent interpersonal skills and the ability to engage with a diverse range of customers, clients, and partners.
• Self-motivated and able to work independently with remote supervision.
• Minimum of 2-3 years of experience in customer support, inside sales, or a related role preferred.
• Ability to work 8:00 AM - 5:00 PM CST.

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php42,500.00 - Php50,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay

Experience:

• Customer service: 3 years (Required)
• CRM software: 2 years (Required)

Language:

• English (Required)

Work Location: Remote

Expected Start Date: 05/15/2025