Customer Service Administrator

About Us: Safety Solutions, based in Blanchardstown, offers premier Health & Safety training and consultancy. We are seeking a full-time Customer Service Administrator for our Training Department.

Position Overview: As a full-time Customer Service Administrator, you will be responsible for communicating with clients and learners (telephone, email, face-to-face), booking courses for clients and learners, preparing training materials, collecting information, and processing completed course paperwork. You will ensure that all course participants receive their certification upon successful completion of a course.

Location: Working at our training centre in Blanchardstown.

Key Responsibilities:

• Booking courses for clients and learners.
• Effectively responding to customer requests over the phone, by email and face-to-face.
• Ensuring the building is ready for the day’s activities.
• Working with the rest of the customer service team to achieve monthly sales targets.
• Ensuring accurate records are maintained on our digital platforms
• Preparing training materials for training providers and learners.
• Processing completed course paperwork (scanning and updating internal databases).
• Ensuring all learners receive their certificates/cards after successfully completing a course.
• Assisting with gathering learner information (entry requirements) for upcoming courses.
• Completing administrative tasks for the Consultancy Department.
• Assisting the Accounts Manager, Operations Director, and Managing Director with general office administration on request.
• Supporting the reception and business needs of the company.
• Ensuring that the Quality Management System conforms to the requirements of the International Standard for ISO9001:2015.

Requirements:

• Experience working in a busy office environment.
• Excellent communication skills – both written and oral.
• Accuracy in completing office administration tasks, administrative documents, and all communications.
• Professional business phone etiquette and presence.
• Ability to work under pressure.
• Strong digital skills, particularly in MS Office (Excel, Word, PowerPoint) are essential. Experience with an accounts package would be beneficial.
• Enthusiastic, flexible, team player, self-starter, and proactive.

If you are a motivated individual with a passion for exceeding customer expectations and supporting a dynamic team, we would love to hear from you!

Full training will be provided to enable you excel at this role.

Qualifications / Experience:

• Minimum of 2 years’ experience in a similar position preferred.
• Experience using an accounts package beneficial.
• ECDL beneficial.
• Excellent written and spoken level of English (Minimum C1).
• Eligibility to work in Ireland.

Benefits:

• Starting salary of €32,000.00
• Company Pension Scheme with employer contribution.
• Full access to Web Doctor Service.
• Life Insurance cover to the value of €100,000.

Job Type: Full-time

Pay: From €32,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Wellness program

Experience:

• Administration: 2 years (required)
• Customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person