Customer Service And Administration Officer

Introduction:
A world leading roto moulding manufacturer, providing water storage products and solutions. As an employer Rapid Plas provides a unique workplace due to the significant diversity of roles within the company. Employees enjoy a team based approach working collaboratively to succeed together. Selling throughout New South Wales and Queensland, we engage customers and retailers with agricultural, commercial and residential poly products including rainwater tanks, livestock feeding and watering solutions.

Description:
Rapid Plas is looking for a Customer Service & Administration Officer to join our Tamworth team. This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a supportive team environment.

Key duties include:
Managing inbound and outbound calls with customers and dealers
Providing dispatch notifications and delivery updates
Handling warranty and delivery claims
Assisting with transport and delivery issue resolution
Maintaining accurate customer records in the CRM system
Supporting the team with general administrative duties

Skills and Experiences:
About You

Strong customer service and communication skills
Organised with great attention to detail
Strong problem-solving ability
Able to manage multiple tasks in a fast-paced environment
Able to work independently and part of a team
Previous customer service or administration experience preferred

Apply

If you’re looking to join a friendly team where your work makes a difference, we’d love to hear from you.