Customer Service Assistant

A Customer Service Assistant is responsible for helping customers with questions, purchases, and problems to ensure they have a positive experience with a company. They act as the first point of contact between the business and its customers.

Main Responsibilities

• Assisting customers with inquiries about products or services in person, by phone, email, or chat.
• Resolving complaints or issues in a polite and professional manner.
• Processing orders, returns, and exchanges for customers.
• Providing product information and helping customers choose the right product or service.
• Maintaining customer records and updating information in the system.
• Handling payments and basic cashier duties in some businesses.
• Working with other departments to solve customer problems.

Key Skills

• Strong communication and listening skills
• Patience and empathy when dealing with customers
• Problem-solving ability
• Basic computer and data entry skills
• Ability to work under pressure and handle multiple customers

Job Types: Full-time, Part-time

Pay: R$38,000.00 - R$50,000.00 per year

Expected hours: 40 per week

Work Location: In person