Customer Service Assistant

Hapa is your experienced partner for late-stage customization and on-demand printing solutions in the pharmaceutical packaging industry. With our printing solutions, blister packaging becomes more flexible, less complex and more cost- and waste-efficient.

Our experts support your whole process, from consultation and application testing to technical training and support. Our global network of service and sales units provides fast market- and language specific knowledge and support.

Hapa is a proud member of Coesia, a group of innovation-based industrial solutions companies operating globally and headquartered in Bologna, Italy.

FlexLink dba HAPA is a leading provider of industrial printing solutions serving pharmaceutical customers throughout the United States, Canada, and Puerto Rico. The Customer Service team plays a critical role in supporting our customers by managing orders and inquiries related to spare parts, inks, and printing plates for our equipment and systems.

We are seeking a Part-Time Customer Service Representative to support the continued growth of our ink business. In this role, you will serve as a key point of contact for customers, assisting with order processing, responding to inquiries, coordinating with internal teams, and ensuring a high level of customer satisfaction. This position offers an excellent opportunity for an organized and customer-focused individual to contribute to a growing segment of the business while gaining exposure to the pharmaceutical packaging and printing industry.

In this role you are responsible for:

• Assist in creation of quotations and sales orders in SAP
• Monitor open orders to determine when shipments are due
• Creation of documentation for inks as required by customers
• Creation of shipping orders in SAP
• Maintenance of ink batch database in Excel

• Excel proficiency
• Detail oriented
• SAP experience
• 3 to 5+ years in customer service environment