Customer Service Assistant (Part-Time)

Forward Minder Organisation is looking for a proactive, organized individual to join our team as a Customer Service Assistant. If you enjoy supporting others, staying on top of tasks, and growing in a collaborative environment — we’d love to hear from you!

Key Responsibilities:

• Client Communication:

Handle basic client inquiries via email, phone, or WhatsApp; direct complex issues to consultants.

• After-Service Support:

Assist with post-appointment follow-ups, scheduling, and client guidance on forms or general info.

• Administrative Tasks:

Perform data entry, update records, prepare reports, and support daily office functions.

• Consultant Support:

Help with ad hoc duties like organizing files, preparing meeting materials, or sending reminders.

Requirements:

• Diploma or Degree in any related field (preferred)
• Prior admin or assistant experience is a bonus; fresh grads welcome
• Strong attention to detail and organizational skills
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Able to work independently and handle confidential information

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday (Min 15 hours per week)
Office Environment : Chill & Free seating

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Professional development

Education:

• GCE 'A' Level or equivalent (Required)

Work Location: In person