Customer Service Associate

Qualifications & experience

• Must have least 2 years of experience working in a BPO setting
• Must have least 2 years of experience in customer service
• Has the ability to employ critical thinking and problem solve
• Has excellent customer service and interpersonal skills
• Has the ability to manage own time efficiently
• Has strong command of the English language (verbal and written)
• Has experience working in medical related account or program is a plus but not a requirement
• Has experience working with UK and Ireland customers is a plus but not a requirement

Tasks & responsibilities

• Ensure optimum customer service and satisfaction.
• Assist with bookings, general queries and complaints via inbound and outbound calls, emails, and social media.
• Deal with potential cancellations of scheduled sessions in the clinics and overcome objections
• Effectively communicate with the Clinic team members and management
• Ensure all GDPR guidelines are followed correctly
• Actively participate in quality improvement, risk mitigation and patient safety initiatives. Comply with all policies, procedures and quality standards and take a proactive role in identifying and suggesting areas for improvement
• Work within set key performance measurements defined by the call center management team

Job Types: Full-time, Permanent

Pay: Php28,000.00 - Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Required)

Experience:

• BPO: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person