Customer Service Associate, Ft - Site 872 (Graveyard)

FLSA STATUS: Non-Exempt, Hourly
SHIFT SCHEDULE: Graveyard Shifts
DEPT/LOCATION: Shell, 510 Santa Fe Drive, Encinitas, CA
REPORTS TO: Retail Store Manager

The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.

DUTIES AND RESPONSIBILITIES

• Provide friendly service to customers
• Greet and assist customers
• Operate cash register to enter a convenience store and gasoline purchases (assistance will be available if needed)
• Account for all monies, cigarettes, and lottery tickets on assigned shift
• Check the expiration date and face-off product
• Follow proper safety protocols and procedures

REQUIREMENTS

• Must be flexible to work various schedules
• Must have the ability to accurately handle money
• Must have strong attention to detail
• Must possess excellent verbal and written communication skills
• Must have excellent customer service skills
• Must be capable of effectively communicating with customers and co-workers
• Must be able to work independently and be self-motivated
• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication

PHYSICAL DEMANDS

• Must be able to stand and walk for the duration of the shift
• Regularly lift and or move up to 20-50 pounds
• Must be comfortable working in a convenience store environment
• Must maintain a professional appearance and abide by the Dress Code Policy
• Must maintain a professional and friendly demeanor towards customers and fellow employees
• Daily exposure to gasoline and oil products
• Fast-paced environment