Customer Service/ Community Outreach Coordinator

Customer Service/Community Outreach Coordinator

Responsibilities:

Customer Service:

• Provide exceptional customer service to patients and all facility visitors, ensuring a positive and empathetic experience.
• Respond to customer inquiries and concerns regarding appointments, billing, insurance, and medical services by connecting with proper department.
• Educate patients and about facility policies, procedures, and available services.
• Act as a patient advocate, ensuring their needs are met and their concerns are addressed.
• Continuously strive to improve customer service skills and knowledge, keeping up-to-date with industry best practices.
• Identify and assess community needs, and explore opportunities for partnerships and collaborations with non-profit organizations.
• Coordinate and oversee volunteer programs and community engagement activities.

Community Outreach:

• Develop and execute comprehensive marketing plans and campaigns to promote Amazing Grace Center services, enhance brand visibility, and attract and retain patients.
• Manage online and offline marketing channels, including website, social media, email, and advertising.
• Create engaging content (e.g., website content, brochures, social media posts) that resonates with target audiences and adheres to brand guidelines.
• Coordinate with healthcare professionals and internal teams to identify marketing opportunities and align marketing strategies with organizational goals.
• Build and maintain strong relationships with key stakeholders, including patients, community members, employees, healthcare professionals, and regulatory bodies.
• Represent Amazing Grace at community events, conferences, and meetings, building awareness and fostering positive relationships.
• Collaborate with internal teams to ensure consistent messaging and alignment of marketing efforts with organizational goals.
• Monitor and report on stakeholder feedback and emerging trends to inform organizational strategy and risk management.

Qualifications:

• Five years of experience in CSR, community outreach, and customer service, preferably within the healthcare industry.
• Strong understanding of CSR principles and practices, particularly within the healthcare context.
• Proven ability to develop and implement successful marketing campaigns and strategies.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain effective relationships with diverse stakeholders.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to handle customer inquiries and resolve issues with empathy and professionalism.
• Established contacts within the healthcare community.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Portsmouth, OH 45662 (Required)

Ability to Relocate:

• Portsmouth, OH 45662: Relocate before starting work (Required)

Work Location: In person