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Customer Service Expert

Posted on Nov. 26, 2024 by Stark Asia Solutions, Inc

  • Taguig, Philippines
  • $506216.0 - $640983.0
  • Full Time

Customer Service Expert

Location: McKinley Hill,, Taguig City
Start date: January 6th onwards
Shift: Graveyard or Night shift
Work set-up: RTO

Benefits:
-Competitive Compensation
-Opportunity to work for a Global In-House Company
-With night differential premium (depending on the work shift and the role)
-Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
-HMO coverage on day one (extended to dependents)
-Retirement Benefit (applicable upon)
-Free Life insurance coverage
-Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
-Tuition Fee Reimbursement Program (for eligible courses and subject for approval)
-Wellness Programs
-In-house fitness center with personal trainer
-Shuttle service to and from key point areas
-Free parking space and provision for bike racks
-State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms,
sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Hen Lin and more

In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers

Required Qualifications:

  • Strictly completed at least 2 years in college .
  • Minimum of 1 year and above experience in BPO International voice financial campaign.
  • Can work on a graveyard shift.
  • Must be willing to work on-site in a environment that requires 100% phone based customer interaction.
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the internet and maneuvering in a window based environment is strongly preferred.
  • Strong English verbal communication skills .

Job Types: Full-time, Permanent

Pay: Up to Php47,800.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Schedule:

  • 8 hour shift
  • Night shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Taguig City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total financial experience in call center international voice set-up:
  • Unemployed?

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Advertised until:
Dec. 26, 2024


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