Customer Service Expert For Irish Market - Digital Bank - Lisbon

We are recruiting on behalf of a leading international digital bank that is transforming the way customers manage their finances. Known for innovation, transparency, and customer-centric values, this bank offers modern banking solutions through a fast-growing digital platform.

This is an exciting opportunity to join a dynamic and international environment, supporting English-speaking customers.

Your Role

As an Operations Customer Expert, you will be the first point of contact for customers via phone, email, and chat, delivering high-quality support and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer enquiries via chat, phone, and email, aiming for first-contact resolution
• Manage customer cases end-to-end, including complex issues
• Support fraud investigations, disputes (chargebacks), and complaints
• Identify and assist vulnerable customers with empathy and professionalism
• Adapt to changing processes, tools, and customer needs
• Collaborate with colleagues and contribute to continuous improvement

What We Are Looking For

• C1/C2 level of English (mandatory)
• Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland or for Irish market.
• Strong communication skills with a customer-first mindset
• Confident decision-making and problem-solving abilities
• Comfortable working with multiple systems and digital tools
• Flexible, resilient, and detail-oriented

Working Conditions

• Work in Office in Lisbon, Portugal
• 40 hours per week, 8-hour shifts + 1-hour lunch break
• Rotating shifts, Monday to Sunday (24/7 operation)
• Portuguese employment contract
• 22 days of paid annual leave + public holidays

What We Offer

Competitive salary package
Paid professional training
Health insurance from day one
Meal allowance
Performance-based monthly bonus (up to €300)
International, multicultural work environment
Career development and learning opportunities

Relocation Package (for international candidates)

• Company-provided accommodation (utilities & cleaning included)
• Full relocation support (costs and logistics)
• Annual flight to home country
• Administrative and legal support (visa, documentation, housing)
• Local language classes

Why Apply?

This role offers more than just a job — it’s a chance to build an international career while living in Lisbon, one of Europe’s most attractive cities, and working within the digital banking sector.

Apply now and take the next step in your career!

Starting date : March 16th, 2026

Job Type: Full-time

Pay: €27,000.00-€54,950.65 per year

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Application question(s):

• Availability to work in Lisbon, Portugal to start on March 16th, 2026

Education:

• Junior Certificate (preferred)

Experience:

• Banking/Insurance in Ireland or in Irish Market: 1 year (required)

Language:

• English C1/C2 (required)

Licence/Certification:

• Work Permit in Portugal (required)

Work Location: In person