Customer Service & Office Administrative Assistant

About Osprey Law Firm

Osprey Law Firm, P.A. is a boutique law practice located in St. Petersburg, Florida, dedicated to providing personalized legal services in business law, estate planning, and related matters. We value integrity, professionalism, and building long-term relationships with our clients. Our mission is to help individuals, families, and business owners protect their assets, plan for the future, and resolve legal challenges with confidence.

Position Summary

The Customer Service & Office Administrative Assistant will serve as the face of the firm, managing client communications and providing daily administrative support. This role requires professionalism, strong communication skills, and the ability to manage multiple priorities in a busy legal environment.

Key Responsibilities

• Greet clients in person and manage incoming phone calls.
• Answer, screen, and direct client inquiries with professionalism and care.
• Draft, send, and track client retainers and engagement agreements.
• Create and send invoices; record and monitor client payments.
• Maintain and update a project list of client matters, deadlines, and tasks.
• Follow up with clients on required documents and next steps.
• Provide general administrative support, including scheduling, filing, and correspondence.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior office or administrative experience required (law office experience a plus).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn legal practice management software.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Professional demeanor and client-focused mindset.

Compensation & Benefits

• Competitive hourly rate or salary commensurate with experience.
• Training and professional growth opportunities.
• Supportive and collaborative office environment.

Job Type: Full-time

Pay: $15.00 - $222.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person