Customer Service: Practice Management Assistant

Job Summary:

The Customer Service: Practice Management Assistant plays a vital role in ensuring smooth administrative and patient coordination functions. This role involves close collaboration with the Practice Manager, healthcare providers, and clients to maintain a streamlined and responsive practice environment.

Key Responsibilities:
Administrative Support

• Manage day-to-day communications including phone calls, emails, appointment reminders, and general inquiries.
• Support scheduling for clinicians/providers and assist in coordinating session preparation.
• Use and maintain relevant practice software such as Open Dental, MS Bookings, and internal tools.
• Conduct data entry, including contact information updates and patient record linkage to LinkedIn.
• Assist with LinkedIn marketing content as directed by the Practice Manager.
• Provide urgent administrative assistance to the Practice Manager when needed.

Patient Coordination

• Coordinate and confirm patient appointments ensuring accurate and timely scheduling.
• Collect and verify key patient information such as DOB, insurance (PRSI, VHI), and contact details.
• Assist with billing procedures using Stripe and prepare necessary documentation for insurance claims.
• Issue receipts and treatment summaries to patients for claim purposes.

Qualifications:

• Prior experience in a healthcare, dental, or clinical admin setting preferred.
• Proficiency in practice management tools (e.g., Open Dental, MS Bookings).
• Strong organizational skills with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time efficiently.
• Comfortable working in a dynamic and fast-paced environment.

Location: Cabancalan Mandaue City, Philippines (Onsite) Preferred Mandaue Base candidates.
Working Hours: 03:00PM - 12:00 PH Time
Monday to Friday (2 days off per week)
Support Region: IRELAND / UK

Ready to be part of a fast-paced, purpose-driven team? Apply now and help us deliver exceptional service to patients and providers across the globe

Job Type: Permanent

Pay: Php15,000.00 - Php20,000.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person