Customer Service Representative

Job Description:
We are seeking a friendly and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, helping them with policy questions, billing inquiries, and general support.

Responsibilities:

• Answer inbound calls and emails from customers
• Assist clients with insurance policy questions, changes, and claims
• Process payments and update client information in the system
• Provide excellent service and ensure client satisfaction
• Communicate with agents, underwriters, and other departments as needed
• Maintain accurate and detailed records of customer interactions

Requirements:

• High school diploma or equivalent
• Previous customer service experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency with computers and basic office software

Job Type: Full-time

Pay: $16.15 per hour

Work Location: In person