Customer Service Representative

Customer Service Representative I

Summary:

Highpoint Signs & Apparel is a growing company in a fast environment that provides promotional products and services to local, regional, and national clients. The Customer Service Representative I is responsible for entering sales orders and assisting the outside sales representative as required.

Responsibilities & Duties:

Keep to the mission, vision, and direction of the company by implementing them on every single project.

· Familiarize self with basic signage and apparel products

· Address customer inquires

· Monitor calls and emails to ensure customers have been assisted

· Enter sales quotes in timely manner and convert to sales orders as approved

· Answer pricing questions

· Attend customer service 101 training

· Ability to stay on task and work independently

· Utilize the tools, software, and resources available to the full potential

· Confidence, persistence, and drive for success

· Teachable and willing to learn and grow

Qualifications:

· Excellent organizational and time management skills

· Exceptional verbal and written communication

· 0-1 years customer service experience in apparel industry but not required

· Ability to work with a team

· Computer and email literate

· Sharp attention to detail

· Fluent in both English and Spanish preferred, but not required

· Must have the patience and temperament to deal with fellow employees and customers

· Well groomed and neat in appearance

· Professional and courteous

· Ability to pass pre-employment drug screening

Job Type: Full-time

Benefits:

· Medical, dental and vision insurance after 90 day probationary period

· 8 paid holidays

· PTO and sick time accruing after 6 months

· Employee discount

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Huntsville, TX 77340 (Preferred)

Ability to Relocate:

• Huntsville, TX 77340: Relocate before starting work (Preferred)

Work Location: In person