Customer Service Representative

We’re looking for a strong communicator who has great customer service skills, and someone who is technical enough to understand and address both delivery and product issues.

You will play a key role in helping define exceptional standards for the customer experience that distinguishes our company from the competition. In addition to supporting the needs of our customer base, you will also lead the order-to-delivery process for new prospects while acting as a liaison between them and our operations team to ensure the delivery of time-sensitive shipments.

As a CSR, you are responsible for establishing and maintaining strong professional relationships internally and externally. Your proactive approach and sense of urgency will have the potential to build long-term business growth and profitability.

Responsibilities

● Respond promptly and accurately to customer inquiries via various channels (phone, email, chat, Slack).

● Manage a high volume of interactions while maintaining a positive and professional demeanor.

● Prioritize and escalate urgent issues appropriately.

● Become proficient in using multiple customer service platforms, CRM systems, and internal databases.

● Simultaneously access and update information across different programs to resolve customer issues.

● Quickly adapt to new software and system updates.

● Process new customers, orders, updates accurately and efficiently.

● Remain calm and composed in stressful situations.

● Collaborate and Communicate Effectively

● Work closely with Sales to determine new business opportunities

● Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client

Training & Work Schedule:

• Training Schedule: 2 weeks, Monday to Friday, 9:00 AM – 6:00 PM CST
• Post-Training Work Schedule:
• Initial Shift: Wednesday to Sunday, 12:00 PM – 9:00 PM CST
• Transition Shift: Once comfortable with the process, shift will be adjusted to Wednesday to Sunday, 1:00 PM – 10:00 PM CST

Requirements

Skills & Experience

● 1-3 years of customer service experience

● Excellent written and oral communication skills

● Self-motivated, positive attitude, ability to multitask

● Quick learner and can intuitively provide an amazing customer experience to a variety of personalities

● Proficient with computers

● Proficient in utilizing Microsoft Word, Excel and Google Docs

● Previous experience with customer service

● Sense of humor and a strong desire to be part of a fast-growing company

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company

Job Type: Full-time

Work Location: In person