Customer Service Representative - 6 Months Of Experience (Onsite)

Customer Service Representative (Onsite) – Ortigas

Location: Ortigas

Work Setup: Onsite

About the Role

We are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound calls, chats, or emails from customers in a professional and courteous manner.
• Identify customer needs and provide appropriate solutions or information.
• Accurately document all customer interactions and transactions.
• Escalate complex issues to higher-level support when necessary.
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction scores.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, policies, and procedures.

Qualifications

• Excellent English communication skills—both verbal and written.
• Strong problem-solving and multitasking abilities.
• Willing to work in Ortigas, Pasig

Job Types: Full-time, Fresh graduate

Pay: Up to Php25,000.00 per month

Benefits:

• Work from home

Application Question(s):

• What are your salary expectations?
• Are you open to working full-time onsite in Ortigas?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person