Customer Service Representative

PRIMARY PURPOSE: ? To represent Sugar River Bank by projecting a professional image thru actions and appearance. ? To capably assist customers with all Bank services and products and to proficiently assist them with questions and concerns in regards to their account(s).

? To accurately use our Platform program: a. To accurately create all types of new accounts. b.

To accurately perform all maintenance duties on accounts and customer information. ? Be a leader thru performance and attitude. RESPONSIBILITIES: ?

Provide exceptional service to our customers by adhering to all service standards. ? Look for and capitalize on opportunities to continually expand the Bank?s relationship with each and every customer. ?

Provide outstanding internal service and be a valued, supportive team member to all fellow associates. ? To adhere to all policies and procedures. ?

To understand and adhere to all retail compliance regulations. EQUIPMENT USAGE: ? To have knowledge of how to use the following equipment: computer terminals, calculators, printers, official check printers, copiers, coin/currency machines, telephone, credit card-cash advance terminals, ATM PIN machines and other equipment as needed. ESSENTIAL DUTIES/FUNCTIONS: 1.

Be proficient in navigating through the AS400 system. 2. Create professional correspondence. ie: written, verbal, and listening skills.

3. Be knowledgeable of all retail products and services and have a working knowledge of our consumer and mortgage loan programs. 4. Have the ability and knowledge to open and assist customers with: a.

Retirement Plans (Traditional, Roth, CESA) b. Referral to Sugar River Investment Services (NEXT) c. Preparing wire transfers (foreign and domestic) d. Cash Reserve Applications (ODP) e.

Foreign Check Collection f. Online banking / Bill pay g. Mobile banking h. Certified checks 5.

Be proficient in all retail regulations: a. Reg. CC ? Funds Availability b.

Reg. DD ? Truth in Saving Disclosures c. Reg.

E ? Electronic Funds d. BSA ? Bank Secrecy Act (CTR, MIL, OFAC, SAR) e.

FDIC ? Federal Deposit Insurance Corporation Coverage f. Reg. O ?

Extension of credit to insiders g. Reg. D h. Reg.

GG i. Privacy/GLBA ? Reg. P j.

USA Patriot Act k. Fair Credit Reporting Act l. OFAC m. Check 21 6.

Process daily work file to include, but not limited to: a. CD renewals b. Customer requests c. Reports d.

Address corrections e. Uploading new accounts 7. Be knowledgeable in our Debit MasterCard?s for ordering, pinning and demonstrating usage. 8.

Provide Notary Service. 9. Have the ability to implement Fresh Start and have an understanding of basic collections. 10.

Be proficient when completing ALL maintenance request forms. 11. Complete Bankers Edge in a timely manner. SECONDARY DUTIES/FUNCTIONS: 1.

Perform all essential and secondary functions of the Teller II position. 2. Assist in the development of business, including contacting existing & prospective customers, center of influences and participating in community activities. 3.

Assist customers in reconciling their checking accounts (out-of-balance to the bank). 4. Rate survey of area banks weekly a. Provide rate sheets to branches and other departments.

b. Maintain weekly rate sheets. 5. Provide back-up, when necessary, for telephone operator, teller line, drive-up facility, balancing ATM and vault.

6. Order supplies as needed. 7. Performs other duties as assigned.