Customer Service Representative

About the Role

Role Required: Customer Service Representative

Reporting to: Team Leader

Job Status: Permanent

Job Purpose:

To undertake the Customer Service process within Panda Recycling ensuring that agreed service levels are achieved to customers at the best value.

Role Context:

• The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with Panda.
• The CSR will ensure that in all interactions with customers – the service loop has been closed.

Responsibilities:

• Answering incoming calls in a high volume inbound call centre
• Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
• Process all customer related queries and requests in a timely and consistent manner
• An ability to accept ongoing training and be willing and able to be trained for new equipment, processes and operations.
• To be prepared to work in a flexible multi skilled environment
• Work as part of a team with a positive attitude
• Flexibility from your designated work patterns may be required from time to time

Candidate Profile:

• Excellent professional telephone manner and customer service skills
• Customer Focused
• Minimum one year experience in a Customer Care role
• Good organisational skills
• Excellent computer skills
• Ability to work in team environment
• Excellent people skills
• Commercial awareness
• Proven ability to perform and remain calm under pressure
• Flexibility – the ability to respond to different tasks in other areas of the working environment

Essential Competencies:

Customer Service and Communication:

• Experience in communication with customers
• Ability to communicate effectively - Oral & written
• Ability to communicate effectively with different groups and individuals
• Ability to follow specific processes and procedures
• Demonstrates high level of customer satisfaction in previous position(s)
• Experience on Process Managed Environment
• Experience in communication with management throughout the company.

Problem Solving Techniques:

• Ability to identify problems.
• Ability to apply analytical and investigative skills to resolve customer issues.
• Ability to handle challenging support situations.

Personal Interaction:

• Ability to convey knowledge to others.
• Ability to adapt to a changing environment.
• Ability to think outside the box.

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….