Customer Service Representative (Charity Account)

Qualifications:

• At least a high school graduate
• Must possess excellent English communication skills (In both spoken and written communication, with ability for free flow speech)
• Flexibility to work in varying shifts (including nights and weekends) based on business needs
• Ability to work in a fast-paced environment and handle customer issues efficiently
• Strong problem-solving skills and a positive attitude

Duties and Responsibilities:

• Handle all calls with courtesy and professionalism
• Handle customer inquiries in a timely, professional manner
• Take inbound calls for customers to handle orders, prayers, donations, etc.
• Retention and winning back of dissatisfied customers
• Assist elderly customers, develop solutions to solve customer needs especially with their orders and other requests
• Research required information using available resources: Knowledge-based books and speakers, scriptures, magazines, bible, etc.

Pay: Php18,000.00 - Php24,000.00 per hour

Expected hours: 40.0 per week

Benefits:

• Opportunities for promotion
• Paid training

Application Question(s):

• Highest educational attainment:
• Current/Previous Salary:
• Expected Salary:
• Reason for leaving/looking for new opportunity:
• Notice Period:
• Current location:
• Active email address:
• Active phone number:
• Availability for an interview:
• Are you amenable to working onsite at Eastwood, QC?
• Are you okay with a shifting work schedule, mainly midshift (12pm-9pm) and possible work on Saturdays (but still a 5-day work week)?
• This role involves assisting callers with Christian scriptures and the Bible as part of CSR work. Are you okay with this setup?

Work Location: In person