Customer Service Representative (Csr)

Responsibilities:

• Responsible for handling both outbound & in-bound calls from customers or authorized third parties regarding all process & contingency situations arising due to any issues
• Handle customer complaints during peak time and resolve the issues & advice the best resolution available
• Responsible for prompt and accurate response to customer’s needs and requests
• Ability to compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
• Input data and verify information as it pertains into related systems as and when required
• Properly document each customer interaction in the servicing systems as defined by the process
• Ensure successful customer support through resolution of back-office tasks whenever not on calls
• Understanding of utilities and associated market participants
• Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.

Qualifications:

• 1 year BPO experience
• At least 2nd yr undergrad
• Willing to work onsite

Job Type: Full-time

Benefits:

• Health insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current and Expected Salary
• Notice Period:
• Do you have your TOR/Diploma ready?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person