Customer Service Representative (Csr)- Dental Insurance Verifier

DUTIES AND RSPONSIBILITIES

• Managed and confirms appointments of patients
• Insurance Verification of clients
• Answering Inbound and doing Outbound calls
• Setting up appointments of new patients
• Medical records release
• Familiarizing yourself with and remaining up-to-date with changes with clinic plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephone and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

REQUIREMENTS

• Candidate must have at least 1 year experience doing the following duties and responsibilities
• With experience in Dentrix and Weave is an advantage but not required
• Willing to work on a graveyard shift and as an Independent Contractor
• Candidate must have their own equipment and stable internet connection to permanently work from home

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• What are the systems, CRMS you're familiar with?

Experience:

• insurance verification: 1 year (Required)
• Customer support: 1 year (Required)

Work Location: In person