Customer Service Representative (Csr) Up To ₱24k Package.

Job Summary

We are looking for a dedicated and customer-oriented Customer Service Representative (CSR) to join our team. The ideal candidate has completed at least 2 years in college, possesses at least 1 year of customer service experience, and demonstrates strong communication and problem-solving skills. This role involves handling customer inquiries, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer calls, emails, or chats in a professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and concerns efficiently and empathetically
• Process orders, requests, and account updates
• Escalate complex issues to the appropriate team or supervisor when needed
• Maintain detailed records of customer interactions in the system
• Meet performance metrics such as quality, productivity, and customer satisfaction

Qualifications

• Completed at least 2 years in college (no back subjects preferred)
• Minimum 1 year of Customer Service / BPO / call center experience
• Strong verbal and written English communication skills
• Basic computer literacy and ability to navigate multiple systems
• Good problem-solving skills and attention to detail
• Willing to work on shifting schedules, weekends, and holidays
• Ability to work onsite or in a hybrid setup (if required)

Pay: Php19,000.00 - Php24,000.00 per month

Application Question(s):

• Email Address:
• Contact Number :

Education:

• Elementary/ Primary school (Required)

Work Location: In person