Customer Service Representative - Finance/Banking Account | Dayshift

Customer Service Representative – Financial Account

We are looking for a Customer Service Representative to handle inbound and outbound calls for our voice account. The role is responsible for addressing customer inquiries, resolving concerns, and providing accurate information in a professional and timely manner. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Answer customer calls and provide support on products, services, and account inquiries.
• Resolve customer issues effectively, ensuring a positive experience.
• Document interactions and update customer information accurately.
• Escalate complex issues to the appropriate team when necessary.
• Meet performance metrics including quality, efficiency, and customer satisfaction.

Qualifications:

• Minimum 3 years of customer service experience (voice), preferably with background in Australia or New Zealand account
• Strong written communication skills and attention to detail
• Ability to work in a fast-paced environment and handle sensitive information
• Willing to work onsite for the first 4 months

Job Type: Full-time

Pay: Up to Php36,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to complete an assessment within 4–6 hours of receiving it?

Experience:

• Customer Service: 3 years (Required)
• Australia / New Zealand account: 1 year (Preferred)

Work Location: In person