Customer Service Representative (May 19 Start Date)

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns
• Collect patients' outstanding balance
• Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients' outstanding balance
• Assist patients in their billing queries and concerns
• Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
• Team player being supportive of Department and Company goals and policies.
• Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
• Other related duties may be assigned from time to time

Job Types: Full-time, Permanent

Pay: Php21,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Language:

• English (Preferred)

Work Location: In person