Customer Service Representative (Remote)

Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally

• Provide quotes, answer service-related questions, and assist with booking moves

• Coordinate scheduling changes and update internal systems accordingly

• Conduct post-move follow-ups to gather feedback and address any concerns

• Escalate complex issues to management when necessary

• Maintain accurate and up-to-date customer records

• Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications:

• 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)

• Excellent written and verbal communication skills

• Strong organizational skills and keen attention to detail

• Ability to stay calm and empathetic under pressure

• Familiarity with CRM tools (experience with SmartMoving is a plus)

• Ability to work U.S. office hours

• Fast, reliable internet connection and professional work environment

Preferred Skills:

• Experience working with U.S.-based customers

• Familiarity with scheduling or dispatching systems

• Problem-solving mindset and proactive communication style