Customer Service Representative - Til Logistics

Position: Customer Service Representative

Company: TIL Logistics (MOVE Logistics Group)

Job Description

TIL Logistics is seeking a customer-focused Customer Service Representative to support clients using its freight, transport, warehousing, and logistics services. In this role, you will manage customer enquiries, coordinate freight bookings, and work closely with transport and warehouse teams to ensure efficient service delivery.

Key Responsibilities:

Respond to customer enquiries via phone and email

Process freight bookings and transport requests

Track shipments and provide delivery updates

Resolve customer issues and escalate complex matters when required

Maintain accurate customer records and transport documentation

Coordinate with dispatch, warehouse, and operations teams

Support account managers and deliver excellent customer service

Follow company policies and health and safety procedures

Skills & Qualifications

Essential:

Previous experience in customer service, logistics, or transport

Strong communication and problem-solving skills

Good organisational and multitasking abilities

Proficiency in Microsoft Office and customer management systems

Ability to work effectively in a fast-paced environment

Preferred:

Experience in freight, warehousing, or supply chain operations

Knowledge of CRM or Transport Management Systems (TMS)

Qualification in Business, Logistics, or a related field

Pay: From $5,000.00 per month

Benefits:

• Child care assistance
• Employee mentoring program
• Extended annual leave
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Visa sponsorship
• Vision insurance

Work Location: In person