Customer Service Representative To Billerud Solna

Job description

Are you fluent in English and eager to work in a dynamic international environment? Do you excel in providing exceptional customer service and want to be part of an exciting journey? Join our multicultural team in Solna as Customer Service Representative / Indoor Sales Coordinator.

This is a temporary position initially until September 2026.

About Billerud:

Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.

Your Role:

As a Customer Service Representative / Indoor Sales Coordinator your main responsibility is to provide excellent customer service on a high professional level, from customer order to delivery and invoicing. The main goal is to deliver according to the customer promise, meanwhile providing professional and proactive service. You are responsible that the order process flows. This includes coordinating inventory planning and domestic delivery planning from external terminals. The job requires a good attention to details and a proactive and problem solving mentality.

In the position you are the customers point of contact meanwhile acting and coordinating internally with supply chain colleagues and other stakeholders within the company. Finally, you’re also responsible to handle any claims and export documents, including goods inspections to support our customer’s import process.

Responsibilities:

• Provide end-to-end customer service, from order placement to delivery and invoicing.
• Ensure the smooth flow of the order process and proactively inform customers of any deviations.
• Coordinate inventory planning and domestic delivery from external terminals.
• Handle claims, export documents, and goods inspections to support customer import processes

Qualifications

• Minimum 1 year work experience in a customer-related position
• Fluent in English (spoken and written).
• Proficient in working with various IT systems. Experience in SAP is a plus.
• Bachelor’s degree of Science/Business Administration is a merit
• Experience of working within supply chain and/or logistics is a plus.

Personal qualities

To thrive in this position, you have a strong drive to evolve within the area of customer service in combination of supply chain and logistics. You’re motivated by learning new things meanwhile taking initiative to develop both yourself and the department further. Since you have a lot of interaction with customers and colleagues, you are a person with a natural commitment för building relationships with a service-oriented attitude. We believe that you work proactively with a problem-solving mindset in combination with a business focus to ensure win-win situations for the company as well as the costumers. We also believe that you can structure your work and be able to prioritize what’s most important at the moment.

Our values are central in our business, and we believe that you recognize yourself in: We care for each other, and We do what we say.

Contact

If you have any question about the position, please contact: maria.greppi@billerud.com

Location: Solna, Stockholm, Sweden

Salary: As agreed upon

Application information

Our recruitment process will include recruitment test, interviews, reference checks as well as alcohol- & drug test.

Welcome with your application no later than February 24th. Ongoing selection may occur in this process.