Customer Service Representative - Travel Account | Pavia, Iloilo

About the role

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Customer Service Representative (Airline Account) to join our dynamic team at IGT Technologies Philippines Inc. in Pavia Iloilo. In this full-time role, you'll be responsible for providing exceptional customer support to our airline clients, ensuring their queries and concerns are handled efficiently and effectively.

What you'll be doing

• Responding to inbound customer inquiries via phone, email, and chat, addressing their issues and concerns in a professional and friendly manner
• Providing accurate and up-to-date information to customers, resolving their queries and complaints in a timely manner
• Documenting customer interactions and maintaining detailed records to ensure efficient case management
• Identifying opportunities for process improvements and contributing to the enhancement of customer service standards
• Collaborating with cross-functional teams to ensure seamless service delivery
• Adhering to company policies, procedures, and quality standards to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• At least Senior High School or High School Graduate (Old Curriculum) with 1 year of BPO Experience
• Strong problem-solving and critical thinking abilities to effectively address customer issues
• Proficient in English, both written and verbal, with the ability to communicate clearly and concisely
• Previous experience in a customer service or call centre environment, preferably in the airline or travel industry
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Passionate about providing exceptional customer service and contributing to the success of the team

What we offer

At IGT Technologies Philippines Inc., we believe in nurturing our employees' growth and development. You'll have access to comprehensive training, opportunities for career advancement, and a supportive work environment. We also offer a competitive remuneration package, including attractive benefits and a range of work-life balance initiatives to ensure your overall well-being.

About us

IGT Technologies Philippines Inc. is a leading provider of technology solutions and services to the global travel and hospitality industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering excellence in all that we do. Join our team and be a part of our exciting journey as we continue to shape the future of the industry.

If you're ready to embark on a rewarding career in customer service, we encourage you to apply now.

Job Type: Full-time

Pay: Php16,000.00 - Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person