Customer Service Representative/Office Assistant

We are looking for two organized, self-directed, and positive individuals to join our administrative/customer service team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries
• Input, file, and invoice orders
• Provide information about the products and services
• Troubleshoot and resolve minor product issues and concerns
• Answer inbound telephone calls
• Develop and implement organized filing systems
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Collect on past due invoices
• Perform associated office tasks

​Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

You may be asked to work on miscellaneous projects (creating spreadsheets, scanning documents, putting together presentations, etc.) as needed.

Thank you for your interest!

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• On-the-job training

Work Location: In person