Customer Service Representatives

MAINTAIR AVIATION SERVICES has a 35+ year history of providing safe, customer focused aviation services. As we continue to grow, we are currently seeking candidates for CUSTOMER SERVICE REPRESENTATIVE in Fredericton NB

SHIFTS AVAILABLE:

Mon 630-1030 Tuesday 0230-0700 Tuesday 1330-1730 Wed 0630-1030

JOB SUMMARY:

Customer Service Representatives (CSR’s) work under the direction of the Station Supervisor and ensure passengers & customers are handled according to specific company policies & procedures. They are a part of the overall Maintair Family. They will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service, attention to detail, company procedures, safety and team work are key components to be a successful agent. The ideal candidate must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

DUTIES AND RESPONSIBILITIES:

QUALIFICATIONS AND REQUIREMENTS:

• Minimum grade 12 education or equivalent experience.
• Must be able to apply and secure an Airport Restricted Area Pass (RAIC).
• Clean criminal record required.
• Knowledge of aviation and its related terms, short forms and verbiage.
• Ability to speak and understand more than the English language would be an asset but not required.
• Working knowledge of Microsoft Office, Windows, Google & Google Suite and general computer programs.
• Computerized Reservations System (CRS) – Navitaire, Sabre would be an asset but not required.
• Previous airline and/or in person customer service experience would be an asset.
• Must have excellent customer service skills.
• Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
• Must adhere to all company provided procedures and company policy manual.