Customer Service Team Member

Richmond Express Courier Service and Warehousing is seeking a professional and customer-focused Customer Service Team Member to join our team!

Schedule Monday through Friday 7a-3p

Candidates would be responsible for:

Assisting clients

Answering calls and emails with compassion and accuracy

Working with the team to provide service in line with the Richmond Express standard

Managing and keeping files

This position is ideal for individuals who prefer a challenging and dynamic environment.

What we offer:

Competitive base pay.

Paid time off (after a 6 months)

Medical, vision, dental and term life

Annual performance assessments

Qualifications:

Valid driver's license

2 Years prior customer service experience

What you’ll be doing:

Providing excellent service in a dynamic office environment

Building a rapport with clients and drivers

Providing insight and feedback to ensure client expectations are met

Providing the excellent customer service that Richmond Express is known for

What is required:

A positive attitude

Strong verbal and written communication skills

Strong interpersonal skills

Self-motivation

Ability to pass a background check and pre-employment drug screening.

Why should you work for us?

Richmond Express is a growing company with a stable work environment, having been around for more than 30 years!

As a family-oriented company, we understand the importance of work/life balance.

We are proud to be a V3 certified employer! (Virginia Values Veterans)

We encourage growth within the company, many of our administrative team has been promoted from within!

Richmond Express encourages a fun, dynamic and inclusive culture.